G&C Commercial CleaningG&C Commercial Cleaning

11 Key Factors to Consider Before Signing a Commercial Cleaning or Janitorial Services Contract

Whether you’re looking to partner with an outside services provider for the first time or are deciding if you should renew your current contract, here are 11 critical success factors:

1: References. Ask cleaning companies to provide you with references who can vouch for the quality of their service.
2: Experience and training. Experience is critical, but it’s far better when backed by ongoing training. Ask for information about the training staff cleaners receive, who trains them, and how often their training is refreshed.
3: Certifications. Cleaning Industry Management Standard (CIMS) and Occupational Safety and Health Administration (OSHA) compliant: these protect you and your company and, in some cases, save you money. Ask for a list of all certifications related to your business.
4: Insurance. Make sure any commercial cleaning company you consider is fully insured and bonded for the safety and security of you, your company and your facility.
5: Availability. Ask your cleaning company about blackout times in their schedule. Do they have any? What is their policy on emergency requests or issues that arise outside of regular business hours? Get real-life examples of how they have come through for specific clients.
6: Accountability. Find out how the company will measure and track their success on your job site. How will you provide feedback, and what will they do with it? Is there a formal complaint procedure? Can they provide you with tracking tools?
7: Green cleaning. Find out what green cleaning products, processes, and certifications the cleaning company has, and whether they can help your business get the kinds of green certifications that will help meet your environmental goals.
8: Customizable plans and programs. Don’t get cornered into a cleaning program that provides too much or not enough for your facility. Ask the provider if they offer any add-on services that could streamline your processes and improve your bottom line.
9: Safety. Make sure any company you work with is compliant with OSHA laws, provides uniforms and/or badges to make their staff easily recognizable, has established processes and procedures for protecting confidential records and keeping and your staff and facility as safe as possible.
10: Supplies and Equipment. Ask about the products and equipment the cleaning company uses. Are they environmentally friendly? Do they buy locally? How much are they spending on supplies, and do they actively look for ways to save?
11: The people factor. Ask to meet the person who will be managing your account. Find out what procedures are in place for replacing cleaning personnel who aren’t getting the job done or otherwise aren’t a fit for your facility.
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